(33) Managing Difficult Conversations, (The Amba Hotel, Marble Arch, London, 15 May 2018)

Description

This course is aimed for Middle Leaders and those aspiring to Middle Leadership positions.

An interactive one day course to help individuals take the emotion and fear away from confronting ‘difficult’ issues with others

We will spend time looking at how we and others approach and feel about confrontation and introduce tools to help structure those conversations to deliver positive, collaborative outcomes.

09:45 - 10:00

Arrival, registration and coffee

10:00 – 10:15

Welcome, introduction and objectives for the day

10:15 – 11:15

Session 1: Why we avoid ‘confrontation’

Exploring communication styles and conflict handling approaches

11:15 – 11:30

Coffee

11:30 – 12:00

Session 2:  Identifying core issues and positive outcomes

12:00 – 1.00

Session 3: Asking questions and Active Listening Understanding others’ perspective and ‘unconscious bias’

1:00 – 1:45

Lunch

1:45 – 2:30

Session 4: Preparing for reactions

2:30 – 4:00

Session 5: Practice and feedback session

4:00 – 4:15

Session 6:   Review and Action Plans 

4:15 – 4:30

Questions and close

 

 

 

 

 

 

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