(31) Managing Difficult Conversations (The Amba Hotel, Marble Arch, London, 14 May 2019)

Build confidence and skills to help people to have honest,
constructive conversations that support positive outcomes.
This course is aimed for Middle Leaders and those aspiring to Middle Leadership positions.


Course overview: this one day session focuses on how to deliver effective, well-planned and structured presentations; the course will cover:

  • Delegates’ own communication style to enable us to communicate with greater understanding to the audience we are presenting to
  • creating a credible and confident first impression by looking at body language, tone and pace of voice and general personal projection
  • ensuring that we deliver clear messages that engage and ‘land’ with our audience
  • methods to help plan and structure each presentation to keep on track and focused
  • a couple of techniques to help overcome nerves and ‘stage-fright’
  • an Introduction to Reflective Diaries to encourage continuous improvement in our presentation skills

    Course Outline:
  • 09:45 - 10:00

    Arrival, registration and coffee

    10:00 – 10:15

    Welcome, introduction and objectives for the day:
    Preparing, practising and giving a presentation

    10:15 – 11:15

    Session 1: Understanding your audience
    Paper exercise to look at and raise awareness of accommodating different communication styles by understanding your own preferred style

    11:15 – 11:30


    11:30 – 12:00

    Session 2: Creating a positive first impression
    Body language, building rapport and positive personal projection (introduction to the ‘bridge’ model)

    12:00 – 1:00

    Session 3: Structuring the presentation

    • Defining the purpose
    • Gathering content and ideas (consider presentation aids)
    • Structure the content (tell them what you are going to tell them, tell them, tell them what you’ve told them!)
    • Develop how to present it (incorporating communication and learning styles)
    • Handling questions
    • Plan and practise (understanding the concentration curve)

    1:00 – 1:45


    1:45 – 2:30

    Session 4: Giving the presentation – preparation session
    Prepare in pairs- delivering individually

    2:30 – 4:00

    Session 5: Delivering presentations and group feedback (With working tea)

    4:00 – 4:15

    Session 6: Reflective diaries for personal on-going assessment    

    4:15 – 4:30

    Questions and close