Managing Challenging Conversations - Wednesday 20 May 2026 (Broadway House, London)

What will you gain by attending? 

• Build confidence to address situations and issues  

• Improve the ability to be objective, plan and take into account others' perspectives 

• Practical models to help support professional conversations 

Course aims: 

This session will help you to understand and overcome our inclination to procrastinate and avoid having those ‘challenging’ conversations: 

• We will look at our attitude to conflict and our natural conflict reactions 

• Consider the theory of ‘social threat’ and how it affects behaviour 

• A brief introduction to Transactional Analysis and its impact/influence on personal interactions 

• Understanding perception and perspective from others’ point of view to approach situations with an open mind 

• Focusing on solutions rather than problems to reach positive outcomes –introduction of the TAPS model 

• Listening Skills 

• Introduction to a practical and simple delivering feedback model  

• The course will provide an opportunity to practice some techniques in a safe, supportive environment