Navigating Difficult Conversations - Wednesday 19 May 2027 (Broadway House, London)

Course outline:

This session will help you to understand and overcome our inclination to procrastinate and avoid having those ‘difficult’ conversations

• We will look at our attitude to conflict and our natural conflict reactions
• Consider the theory of ‘social threat’ and how it affects behaviour
• A brief introduction to Transactional Analysis and its impact/influence on personal interactions
• Understanding perception and perspective from others’ point of view to approach situations with an open mind
• Focusing on solutions rather than problems to reach positive outcomes –introduction of the TAPS model
• Listening Skills
• Introduction to a practical and simple delivering feedback model
• The course will provide an opportunity to practice some techniques in a safe, supportive environment

In attending this course you will:

• Build confidence to address situations and issues
• Improve your ability to be objective, plan and take into account others' perspectives
• Learn practical models to help support professional conversations