Managing Difficult Conversations - Cohort 2 - (Tuesday 10 November)
This course aims to: Build confidence and skills to help people to have honest, constructive conversations that support positive outcomes. This course is for: Middle Leaders and those aspiring to Middle Leadership positions.
Description
Course outline:
This session will help you to understand and overcome our inclination to procrastinate and avoid having those ‘challenging’ conversations
- We will look at our attitude to conflict and our natural conflict reactions
- Consider the theory of ‘social threat’ and how it affects behaviour
- A brief introduction to Transactional Analysis and its impact/influence on personal interactions
- Understanding perception and perspective from others’ point of view to approach situations with an open mind
- Focusing on solutions rather than problems to reach positive outcomes –introduction of the TAPS model
- Listening Skills
- Introduction to a practical and simple delivering feedback model
- The course will provide an opportunity to practice some techniques in a safe, supportive environment
|
Session 1 15:30 – 18:00 |
|
|
1530 - 1645 |
Welcome |
|
Introduction and objectives |
|
|
Session 1: Why we avoid ‘confrontation’ Exploring communication styles and conflict handling approaches |
|
|
1645 - 1700 |
Break |
|
1700 - 1800 |
Identifying core issues and positive outcomes |
|
|
Asking questions and Active Listening Understanding others’ perspective and ‘unconscious bias’ |
|
|
Preparing for reactions |
|
Session 2 – Individual/pairs coaching session (dates to be agreed) |
|
|
|
Practice and feedback session |
|
Session 3 - Review and informal get-together to discuss application of learning (date to be agreed) |
|
