Managing Challenging Conversations - Wednesday 15 November 2023 (Broadway House, London)

This course aims to: Build confidence and skills to help people to have honest, constructive conversations that support positive outcomes.

Description

Course outline:

This session will help you to understand and overcome our inclination to procrastinate and avoid having those ‘challenging’ conversations

We will look at our attitude to conflict and our natural conflict reactions
Consider the theory of ‘social threat’ and how it affects behaviour
A brief introduction to Transactional Analysis and its impact/influence on personal interactions
Understanding perception and perspective from others’ point of view to approach situations with an open mind
Focusing on solutions rather than problems to reach positive outcomes –introduction of the TAPS model
Listening Skills
Introduction to a practical and simple delivering feedback model
The course will provide an opportunity to practice some techniques in a safe, supportive environment

In attending this course you will:

Build confidence to address situations and issues
Improve your ability to be objective, plan and take into account others' perspectives
Learn practical models to help support professional conversations

Course Programme:

Time	Session
09.45 – 10.00	Arrival, registration, and coffee
10.00 – 10.15	Welcome, introduction & objectives of the day
10.15 – 11.15	Session 1: Why we avoid ‘confrontation’ Exploring communication styles and conflict handling approaches
11.15 – 11.30	Refreshment break in lounge
11.30 – 12.00	Session 2: Identifying core issues and positive outcomes
12.00 – 13.00	Session 3: Asking questions and Active Listening Understanding others’ perspective and ‘unconscious bias’
13.00 – 13.45	Lunch in restaurant
13.45 – 14.30	Session 4: Preparing for ‘reactions’
14.30 – 16.00	Session 5: Practice and feedback session
16.00 – 16.15	Session 6: Review and Action Plans
16.15 – 16.30	Questions and closing remarks

Course Director Bio:

Meg is a highly experienced, practical consultant with the ability to identify and deliver to help people and organisations reach their potential - both personally and professionally. With over 30 years’ experience in the training and development of individuals and teams, Meg has worked with blue chip companies, designing, developing and delivering a diverse range of training and development campaigns using a wide range of teaching and training methodologies.

Her key areas of activity are: Leadership and management development (Lectured for the Institute of Leadership and Management), culture change, talent and performance management, group facilitation, organisation analysis and strategic planning. CIPD mentor and coach.

Meg has worked with a number of global businesses. Her key focus is developing leadership teams and succession planning for organisations.