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This course aims to: Build confidence and skills to help people to have honest, constructive conversations that support positive outcomes This course is for: Middle Leaders and those aspiring to Middle Leadership positions.
Course outline:
This session will help you to understand and overcome our inclination to procrastinate and avoid having those ‘challenging’ conversations
In attending this course you will:
Course Programme:
Time |
Session |
09.45 – 10.00 |
Arrival, registration, and coffee |
10.00 – 10.15 |
Welcome, introduction & objectives of the day |
10.15 – 11.15 |
Session 1: Why we avoid ‘confrontation’ Exploring communication styles and conflict handling approaches |
11.15 – 11.30 |
Refreshment break in lounge |
11.30 – 12.00 |
Session 2: Identifying core issues and positive outcomes |
12.00 – 13.00 |
Session 3: Asking questions and Active Listening Understanding others’ perspective and ‘unconscious bias’ |
13.00 – 13.45 |
Lunch in restaurant |
13.45 – 14.30 |
Session 4: Preparing for ‘reactions’ |
14.30 – 16.00 |
Session 5: Practice and feedback session
|
16.00 – 16.15 |
Session 6: Review and Action Plans
|
16.15 – 16.30 |
Questions and closing remarks |
Course Director Bio:
Meg is a highly experienced, practical consultant with the ability to identify and deliver to help people and organisations reach their potential - both personally and professionally. With over 30 years’ experience in the training and development of individuals and teams, Meg has worked with blue chip companies, designing, developing and delivering a diverse range of training and development campaigns using a wide range of teaching and training methodologies.
Her key areas of activity are: Leadership and management development (Lectured for the Institute of Leadership and Management), culture change, talent and performance management, group facilitation, organisation analysis and strategic planning. CIPD mentor and coach.
Meg has worked with a number of global businesses. Her key focus is developing leadership teams and succession planning for organisations.